If you need help, here you can read our list of frequently asked questions and responses. We want to give you the best possible experience when shopping at our store. Click on a question below to see its response.
italianagioielli.com is a brand owned by Gioielli Di Prima Srl, a company specialized in selling jewelry.
We are Official dealers of all products sold through our e-commerce, italianagioielli.com. All products sold have an international guarantee and come from authorized distributors.
Of course! You can purchase any piece of jewelry on our website and give it to whomever you like.
All prices for jewelry on Italiana Gioielli include sales/VAT tax.
No, there are no other expenses.
For international shipments, the cost of shipping will be listed during the order process.
You can pay with Credit Card, Paypal, Bank transfer or Cash on Delivery (maximum €2,999.00).
A coupon is a discount that italianagioielli.com gives out in the form of a code.
This code can be used during the purchase of an item on our site and will be automatically applied to the total of your cart.
Absolutely not. Your email address, as is indicated on the registration form, will be used only by us and exclusively for means of communicating when your goods are shipped and to keep you up to date on promotions.
Delivery times will depend on your location. Your order will be shipped by italianagioielli.com within 24 hours of receiving payment and will take around 2-3 working days to be delivered
After sending your order, italianagioielli.com will send order confirmation to your email address.
How can I change something in my order?
In accordance with art. 5 of Legislative Decree 185/99 for consumer protection, which regulates remote contracts, a client who has purchased anything from italianagioielli.com has a right to withdrawal if the product does not satisfy their needs or no longer interests them, with no penalty or need to specify why, within 14 days of receiving the merchandise.
italianagioielli.com guarantees your Right of Withdrawal. Read about how on our site under “Right of Withdrawal”.
Every shipment will be sent with a delivery note within the package.
An invoice is available upon request.
We do provide assistance services for the jewelry we sell.
For complaints or any other information related to our site and our jewelry, do not hesitate to contact us via email at [email protected]
You should send a request to italianagioielli.com via email at [email protected] with “Cancel my subscription” in the subject line.
Do I need an account and what are the benefits?
It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.